Customer first, the ability to react in the first place

Our customers can count on an organized technical assistance system for automatic storage systems that operates through the Essegi Automation distribution network with a large team of specialists constantly trained and updated in the company by our expert technicians.

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    The effectiveness of Essegi solutions is measured by the ability of our systems to rationalize the production process starting from the storage of components and to reduce to zero any inefficiency along the assembly lines.

    To meet this commitment, in addition to the design and construction excellence of its systems, Essegi has developed an advanced Technical Assistance service able to intervene promptly, without time limits, anywhere in the world.



    Professionalism and competence

    Worldwide coverage


    The Accademy warranty

    Essegi Automation guarantees a first level standard in assistance interventions, through the training and updating of its Academy.

    It is thanks to this garrison of technical knowledge for the use of our service engineers that we are able to constantly ensure the highest degree of competence and autonomy of our global assistance network.

    The power of augmented reality

    Essegi introduced the support service with the help of Microsoft Hololens augmented reality viewers. A method that allows further optimization of reaction times and greater synergy of skills between our experts and the technicians employed by the distributors.

    Direct Line

    At any time, our customers can contact the Assistance Service by calling the DIRECT LINE which will direct the request to the department of technical competence.